Dealership Reviews

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08/26/2016 - I am emailing to let you know about my experience purchasing a used car yesterday. Justin Misenas was the sales person helping me. I was incredibly impressed with how every step of the process went! Justin was incredibly knowledgeable about the Prius I purchased and was able to answer all of my questions. This was a welcome change to the experience I had at another Toyota dealership earlier this week. In the end, I felt as though I had all the information I needed to feel comfortable purchasing my first hybrid vehicle. Justin took the time to explain all the features and went so far as helping me set up my Bluetooth. The finance office was just as great to work with. Thank you for making my car buying experience so great that I felt the need to email you and let you know about it.

You went above and beyond the call of duty to help us with a difficult situation, and you deserve to be recognized for it! There are not enough chances to celebrate the positive in customer service.
Issues have been satisfactorily solved here, thank you so much great help from the Toyota Corporation in Japan thanks to Toyota Canada s arrangements and the Toyota open Road Richmond maintenance services. I hope that Toyota business keep leading in this industry, and continue to provide the best service.
Just wanted to say thank-you for a very informative event this evening…all presenters were very knowledgeable and open to questions, and their pride in working for OpenRoad Toyota showed through.
My name is Michael S. and I recently purchased a 2013 Toyota Tacoma. I just wanted to point out that I was very satisfied with my service from the sales rep Pavandeep Toor. He was very accommodating, informative and wanted to make sure I was happy with the vehicle I was purchasing. I didn't feel pressured which made me feel comfortable with the purchase. I called him several times and every time he responded immediately. I had a question after purchasing my Toyota and he was still adamant about my satisfaction. I would just like to point out that he was very helpful in my choice of vehicle and at which dealer I would buy from.
Just wanted you to know how your guys in Richmond dealt with a little bit of an issue I had. They were absolutely first class. Howard Miller and especially David Bottaro both went out of their way to ensure things were made right and I appreciate the attention they gave me, they even offered me a loaner car which I declined (my driver, Kumi was in the area). David, I discovered will talk endlessly about things of mutual interest which happened to be future Tacoma models, I think he drives one…..he has promised to apprise me of any new and interesting changes he sees, he is obviously very committed to the product and to OpenRoad's.
Last week I bought a Toyota Matrix from Open Road Toyota Richmond. Two of your product advisors, namely Jerry Pineda and Paul S. , treated me so well that I feel that I have to bring this to your attention. These two gentlemen were courteous, attentive and exceedingly helpful with all aspects of the purchase. I enjoyed doing business at Open Road Toyota Richmond.
Thank you so much for handling my emergency request so promptly and efficiently yesterday despite you already had a tight schedule. Please also convey my thanks to David, the technician, who worked on my car. I would like to take this opportunity to thank you also for your valuable and expert advice on my Corolla during the past year.
Dear Mr. Leung, Thank you so much for fixing my car with such a short notice. Your high quality of work and utmost care in handling my vehicle were much appreciated. As a loyal Toyota customer for more than ten years, I am confident that I will experience your excellent customer service and high quality of work for more years to come. Thanks again!
I want to say thank you to Brian Voth and Ta-Chi Mao for providing me with such great service. The both of you demonstrated that you genuinely cared about my customer satisfaction and the upkeep of my vehicle. Thanks again!

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