Dealership Reviews

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Just got my brand new beautiful green (spruce mica, actually!) matrix. I was lucky enough to have Ahmed Abou-Shaaban as my sales rep, he was/is awesome! He found me the last model in the country that had all my requirements (which by the way, was the cheapest possible model, so it wasn't about how much I was spending). He even picked me up at my house to bring me to my new car! You should also know that I hate shopping, can't stand salesman generally, and am leery of everything to do with car sales! Well I never felt pressured, ripped off or talked into anything I didn't want. I would highly recommend this dealer and salesperson!
I wanted to recognize you for your excellent service. OpenRoad Toyota is very fortunate to have such an outstanding employee. You provided kindly service and attention to detail which reassured that I brought my vehicle to the right place. I appreciate your customer focus and attentiveness. Thanks again!
I must tell you, I own a ’07 RAV 4, and the service is great and the people are great! Toyota looks after its proud customers. I have owned many cars and none have been as reliable as my Toyota. I say “Go Toyota Go!” Great cars, great people! Stan W.
I found the service that OpenRoad Toyota Richmond provided to be top rate. I had trust that your staff always did a good job maintaining my vehicle. For over 10 years, I made the effort to drive all the way from Central Burnaby to Richmond. Regards, and thank you for the good work. Martin S.
I write with great satisfaction and commendation on the excellent services I received from one of your salesperson, Jon. He was very efficient and proficient in his approach and his knowledge about the various models was top service. He was also very courteous, pleasant and well mannered. My wife and I will certainly revisit your dealership for our next vehicle. I would sincerely recommend that such an employee is a great asset to the business. Mr. & Mrs. Tang
Stephen Leung: Our ’97 Camry was purchased from your company and since then has been regularly maintained by you. We had a minor problem, and your staff, Mr. Stephen Leung, helped us to solve it within minutes. I think I should bring to your attention that Stephen, who speaks our dialect, was very helpful and efficient (as he has always been). Tak Shuen K.
Ta-Chi Mao & Greg Neuman This is a letter of commendation regarding the service I received at OpenRoad Toyota. I took up residency in Washington State. While visiting Vancouver, my driver’s side window was snapping while opening or closing. When I explained the distance I have to drive, Ta-Chi suggested that I wait and he would try and fit in a quick look. Greg checked my vehicle and took the time to show me what he had done. I appreciated his care and attention. Please convey to Mao and Greg my thanks for their excellent service! Mary Anne F
Thank you for your prompt assistance in getting my vehicle ready for pick-up. I must tell you that I absolutely love driving this beast. Once again, thank you for your attention to my case and I greatly appreciate all your efforts. Please extend my gratitude to those behind the scene that I did not come into direct contact with during this enjoyable journey. From a Content FJ Cruiser Owner, Etta E.
Hi Jennifer Chan, Thank you so much for the exceptional service today. The extras were such a lovely surprise and I do thank you. You are a asset to Toyota. Kind Regards Lynda Fanzone
Just a quick note to say that, even though we didn’t purchase a vehicle, we appreciated the customer service that we received from OpenRoad Toyota Richmond. Mr. Ahmed Abou-Shaaban was knowledgeable and helpful in his suggestions in regards to our needs for cargo capacity in a minivan. We were also impressed with his professional & friendly attitude. Jack W.

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